{"id":19834,"date":"2025-10-02T16:43:24","date_gmt":"2025-10-02T14:43:24","guid":{"rendered":"https:\/\/pro.haztelaweb.com\/uk\/?page_id=19834"},"modified":"2025-10-08T12:07:11","modified_gmt":"2025-10-08T10:07:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/wenea.com\/uk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19834\" class=\"elementor elementor-19834\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c98a2ae e-flex e-con-boxed e-con e-parent\" data-id=\"3c98a2ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-747944df e-con-full e-flex e-con e-child\" data-id=\"747944df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-676c550e e-con-full e-flex e-con e-child\" data-id=\"676c550e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-445bfe95 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"445bfe95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-448d32d4 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"448d32d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Resolve your queries with our frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-647914c4 elementor-widget-tablet__width-initial elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"647914c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEasily find the information you need most.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d97eb66 elementor-hidden-tablet elementor-hidden-mobile ask1 e-flex e-con-boxed e-con e-parent\" data-id=\"d97eb66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44b159fe e-con-full e-flex e-con e-child\" data-id=\"44b159fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-323a3f66 e-grid e-con-full e-con e-child\" data-id=\"323a3f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e1b7a18 e-con-full e-flex e-con e-child\" data-id=\"3e1b7a18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-124fd9b1 elementor-align-left elementor-mobile-align-left txt-under txt-under2 elementor-widget elementor-widget-button\" data-id=\"124fd9b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/payments-and-billing\/?open=ui-e-why-am-i-being-charged-a-hold-on-my-payment-during-the-charging-process\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Why am I being charged a hold on my payment during the<br> charging process?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38ffc2fd elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"38ffc2fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/payments-and-billing\/?open=ui-e-how-can-i-request-an-invoice\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How can I request an invoice?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4e7c04 elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"6e4e7c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/app\/?open=ui-e-how-do-i-register-my-electric-vehicle-in-the-app\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How do I register my electric vehicle in the app?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24fded7b e-con-full e-flex e-con e-child\" data-id=\"24fded7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f36c4c6 elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"2f36c4c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/getting-started\/?open=ui-e-how-does-autocharge-work\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How does Autocharge work?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b670ef elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"2b670ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/wenea-stations\/?open=ui-e-can-i-book-a-charger-in-advance\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Can I book a charger in advance?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f9ba0b9 elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"1f9ba0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/wenea-stations\/?open=ui-e-what-is-a-charging-station-for-electric-vehicles\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">What is a charging station for electric vehicles?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-173e283c elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"173e283c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-46356084 e-con-full e-flex e-con e-child\" data-id=\"46356084\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-709c8ef5 e-grid e-con-full e-con e-child\" data-id=\"709c8ef5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-195d2625 e-con-full e-flex e-con e-child\" data-id=\"195d2625\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75430c46 elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"75430c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/wenea-stations\/?open=ui-e-what-is-a-charging-station-for-electric-vehicles\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">What is a charging station for electric vehicles?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77155e53 elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"77155e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/payments-and-billing\/?open=ui-e-why-am-i-being-charged-a-hold-on-my-payment-during-the-charging-process\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Why am I being charged a hold on my payment during the charging <br>process?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6acb1599 elementor-align-left elementor-mobile-align-left txt-under elementor-widget elementor-widget-button\" data-id=\"6acb1599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wenea.com\/uk\/faqs\/getting-started\/?open=ui-e-how-does-autocharge-work\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"10\" viewBox=\"0 0 24 10\" fill=\"none\"><path d=\"M22.5872 5.00071L22.9284 5.36626L22.9332 5.36168L22.5872 5.00071ZM18.3903 8.91819L18.0489 9.28354L18.3901 9.60232L18.7315 9.2837L18.3903 8.91819ZM22.5879 5.00003L22.9339 5.36101L23.3155 4.99529L22.9292 4.63458L22.5879 5.00003ZM18.3917 1.08188L18.7329 0.716421L18.3916 0.397686L18.0503 0.716542L18.3917 1.08188ZM17.9718 1.47417L17.6305 1.10883L17.2393 1.47431L17.6306 1.83964L17.9718 1.47417ZM21.7476 4.99936L22.0888 5.36476L22.4801 4.99929L22.0888 4.63389L21.7476 4.99936ZM17.9711 8.52658L17.6299 8.16118L17.2387 8.52652L17.6298 8.89192L17.9711 8.52658ZM1 4.72364V4.22364H0.5V4.72364H1ZM21.2648 4.72364H21.7648V4.22364H21.2648V4.72364ZM1 5.27767H0.5V5.77767H1V5.27767ZM21.2648 5.27767V5.77767H21.7648V5.27767H21.2648ZM22.5872 5.00071L22.246 4.6352L18.0491 8.55268L18.3903 8.91819L18.7315 9.2837L22.9284 5.36622L22.5872 5.00071ZM22.5879 5.00003L22.242 4.63906L22.2412 4.63974L22.5872 5.00071L22.9332 5.36168L22.9339 5.36101L22.5879 5.00003ZM18.3917 1.08188L18.0504 1.44733L22.2467 5.36549L22.5879 5.00003L22.9292 4.63458L18.7329 0.716421L18.3917 1.08188ZM17.9718 1.47417L18.3132 1.8395L18.733 1.44721L18.3917 1.08188L18.0503 0.716542L17.6305 1.10883L17.9718 1.47417ZM21.7476 4.99936L22.0888 4.63389L18.3131 1.1087L17.9718 1.47417L17.6306 1.83964L21.4063 5.36483L21.7476 4.99936ZM17.9711 8.52658L18.3124 8.89198L22.0888 5.36476L21.7476 4.99936L21.4063 4.63395L17.6299 8.16118L17.9711 8.52658ZM18.3903 8.91819L18.7316 8.55285L18.3125 8.16123L17.9711 8.52658L17.6298 8.89192L18.0489 9.28354L18.3903 8.91819ZM1 4.72364V5.22364H21.2648V4.72364V4.22364H1V4.72364ZM1 5.27767H1.5V4.72364H1H0.5V5.27767H1ZM21.2648 5.27767V4.77767H1V5.27767V5.77767H21.2648V5.27767ZM21.2648 4.72364H20.7648V5.27767H21.2648H21.7648V4.72364H21.2648Z\" fill=\"#00121C\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">How does Autocharge work?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40def2 e-flex e-con-boxed e-con e-parent\" data-id=\"40def2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2bef4778 e-con-full e-flex e-con e-child\" data-id=\"2bef4778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75c1fa98 e-grid e-con-full e-con e-child\" data-id=\"75c1fa98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-ep-wrapper-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/wenea.com\\\/uk\\\/faqs\\\/getting-started\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"bdt-element-link elementor-element elementor-element-1ce165cc e-con-full e-flex e-con e-child\" data-id=\"1ce165cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aebb223 elementor-widget elementor-widget-image\" data-id=\"6aebb223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/wenea.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/10\/ICON_PLUG_2.svg\" class=\"attachment-large size-large wp-image-19851\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12aaac40 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"12aaac40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGetting started\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f17cab5 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f17cab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEverything you need to register, start charging, and use Wenea from day one.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-ep-wrapper-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/wenea.com\\\/uk\\\/faqs\\\/wenea-stations\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"bdt-element-link elementor-element elementor-element-5d894ce5 e-con-full e-flex e-con e-child\" data-id=\"5d894ce5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78ab44e1 elementor-widget elementor-widget-image\" data-id=\"78ab44e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/wenea.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/10\/ICON_WENEA-PUSH-PIN.svg\" class=\"attachment-large size-large wp-image-19855\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-324207d8 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"324207d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWenea stations\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71761268 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"71761268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFind answers about charging station locations, access, and how our charging points work.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-ep-wrapper-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/wenea.com\\\/uk\\\/faqs\\\/app\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"bdt-element-link elementor-element elementor-element-12e8ecf4 e-con-full e-flex e-con e-child\" data-id=\"12e8ecf4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3b0e1c elementor-widget elementor-widget-image\" data-id=\"5f3b0e1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/wenea.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/10\/App.svg\" class=\"attachment-large size-large wp-image-19859\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bea556e elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3bea556e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tApp\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1039f2e6 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1039f2e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Not sure where to start with the app? Here we answer the most common questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-ep-wrapper-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/wenea.com\\\/uk\\\/faqs\\\/payments-and-billing\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"bdt-element-link elementor-element elementor-element-2e8e73a3 e-con-full e-flex e-con e-child\" data-id=\"2e8e73a3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aea6a0d elementor-widget elementor-widget-image\" data-id=\"1aea6a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/wenea.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/10\/ticket-E_icon-1.svg\" class=\"attachment-large size-large wp-image-19863\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326e2787 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"326e2787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPayments and billing\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d84219 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"29d84219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGet help with billing, payment methods, charges, and tariffs.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-ep-wrapper-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/wenea.com\\\/uk\\\/faqs\\\/vouchers-and-wens\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"bdt-element-link elementor-element elementor-element-7d0d6e48 e-con-full e-flex e-con e-child\" data-id=\"7d0d6e48\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e04f5d8 elementor-widget elementor-widget-image\" data-id=\"3e04f5d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/wenea.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/10\/Group-427324747.svg\" class=\"attachment-large size-large wp-image-19911\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cd1b454 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5cd1b454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vouchers and wens<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33dc5192 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"33dc5192\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSave while you charge: learn how wens work, how to redeem coupons, and check your balance in the app.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-ep-wrapper-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/wenea.com\\\/uk\\\/faqs\\\/customer-support\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"bdt-element-link elementor-element elementor-element-2e77a4e1 e-con-full e-flex e-con e-child\" data-id=\"2e77a4e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8e754e elementor-widget elementor-widget-image\" data-id=\"2a8e754e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/wenea.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/10\/Group.svg\" class=\"attachment-large size-large wp-image-19871\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6db81f4f elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6db81f4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCustomer support\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5efa82e3 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5efa82e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFind out how to contact us and in which languages you can receive support 24\/7.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22b9436a e-con-full e-flex e-con e-parent\" data-id=\"22b9436a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30a34d6a elementor-widget elementor-widget-template\" data-id=\"30a34d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div 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data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-279883b1 elementor-widget elementor-widget-html\" data-id=\"279883b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n  .ask1  .txt-under span.elementor-button-text:hover {\n    text-decoration: none;\n}\n.ask1 .txt-under a.elementor-button.elementor-button-link.elementor-size-sm {\n    text-align: left;\n}\n\n   @media only screen and (min-width: 699px) {\n.ask1 .txt-under span.elementor-button-icon {\n    position: absolute;\n    right: 31px;\n}}\n\n\n.ask1 .txt-under2 span.elementor-button-icon {\n    top: 18px;\n}\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Resolve your queries with our frequently asked questions Easily find the information you need most. Why am I being charged a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-19834","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs Wenea UK | Electric Vehicle Charging Support<\/title>\n<meta name=\"description\" content=\"With the Find answers to the most common questions about Wenea UK: EV charging, app usage, payments, vouchers, and customer support.app, charging your EV is simple: locate 400,000+ points, plan your journey and pay quickly in just a few taps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wenea.com\/uk\/faqs\/\" \/>\n<meta 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