{"id":20009,"date":"2025-10-06T11:35:44","date_gmt":"2025-10-06T09:35:44","guid":{"rendered":"https:\/\/wenea.com\/uk\/?page_id=20009"},"modified":"2025-10-08T12:07:43","modified_gmt":"2025-10-08T10:07:43","slug":"app","status":"publish","type":"page","link":"https:\/\/wenea.com\/uk\/faqs\/app\/","title":{"rendered":"App"},"content":{"rendered":"\t\t
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FAQS > App<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked questions about our App<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here you\u2019ll find responses to the most common queries from our users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n Why can't I register on the app? <\/span>\n\n <\/h5>\n\n
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If you’re experiencing difficulties with the registration process, please ensure that you have entered all your information accurately, including your email address. If you continue to have trouble registering, kindly reach out to our customer support team at 020 8124 9900, and we will gladly help.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n How do I update my password? <\/span>\n\n <\/h5>\n\n
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If you forgot your password or want to change it:<\/p>

  1. When logging into the app, tap \u201cHave you<\/li>
  2. Enter your email address.<\/li>
  3. You\u2019ll receive a link to create a new password.<\/li><\/ol> <\/div>\n\n <\/div>\n
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    \n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n How can I edit my personal details? <\/span>\n\n <\/h5>\n\n
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    Here\u2019s how to do it:<\/p>

    1. Go to the menu and open the \u201cProfile\u201d section.
    2. Once there, tap the pencil icon in the top right corner.
    3. That\u2019s it! Now you can make any changes you need to your personal details.<\/p>

    We hope this was helpful!<\/p> <\/div>\n\n <\/div>\n

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    \n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n How do I register my electric vehicle in the app? <\/span>\n\n <\/h5>\n\n
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    It is not mandatory to register your car to charge on the Wenea network, but doing so offers advantages. From the \u201cMy Vehicles\u201d section in the app you can add your model and, by marking it as a favourite, the route planner will calculate your range and energy consumption more accurately during each journey. If your vehicle is not listed, you can select a generic option under \u201cGeneric EV\u201d.<\/p> <\/div>\n\n <\/div>\n

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    It\u2019s very easy: go to your profile and tap the \u201cClose session\u201d button.<\/p> <\/div>\n\n <\/div>\n

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    To delete your profile, simply go to your profile. Once there, tap the pencil icon in the top right corner. Scroll all the way down and look for the \u201cDelete profile\u201d button \u2014 tap it and that\u2019s it! Your account will be permanently deleted.<\/p>

    \ud83d\udc40 Note: This action can\u2019t be undone, so make sure you really want to do it before deleting your account. All your data and content associated with your profile will also be deleted.
    We hope this helps!<\/p> <\/div>\n\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Wenea hELP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Still have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Our team will be delighted to answer them.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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