{"id":20029,"date":"2025-10-06T13:31:35","date_gmt":"2025-10-06T11:31:35","guid":{"rendered":"https:\/\/wenea.com\/uk\/?page_id=20029"},"modified":"2025-10-06T16:52:03","modified_gmt":"2025-10-06T14:52:03","slug":"vouchers-and-wens","status":"publish","type":"page","link":"https:\/\/wenea.com\/uk\/faqs\/vouchers-and-wens\/","title":{"rendered":"Vouchers and wens"},"content":{"rendered":"\t\t
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FAQS > Vouchers and wens<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked questions about vouchers and wens<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here you\u2019ll find responses to the most common queries from our users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n What are wens and how do they work? <\/span>\n\n <\/h5>\n\n
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Wens are Wenea\u2019s tokens that you can use to pay for your charging sessions.<\/p>

– Each wen equals \u00a31.
– When you redeem a coupon, the amount is converted into wens and added to your Wallet in the Wenea app.
– The app will always use your wens balance first before charging your bank card.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n Where can I get a promotional coupon? <\/span>\n\n <\/h5>\n\n
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Coupons are distributed through:<\/p>

– Promotional campaigns with our partners.
– Occasional Wenea promotions during certain times of the year.
– Corporate actions with companies, hotels or shopping centres connected to our network.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n How do I redeem a coupon in the app? <\/span>\n\n <\/h5>\n\n
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It\u2019s very simple:<\/p>

1. Go to your profile in the Wenea app.
2. Open the Wallet section.
3. Tap Redeem coupon.
4. Enter your code and confirm.<\/p>

\ud83d\udc49 That\u2019s it! Your balance will be updated immediately.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n Can I redeem multiple coupons? <\/span>\n\n <\/h5>\n\n
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Yes, coupons are cumulative.<\/p>

– Each time you redeem a coupon, its value is converted into wens and added to your Wallet.
– Example: if you redeem two \u00a320 coupons, you\u2019ll have 40 wens available.<\/p>

\ud83d\udccc Important: The terms of use (maximum amount, expiry date, etc.) always depend on the specific promotion or coupon.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n Do coupons expire? <\/span>\n\n <\/h5>\n\n
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Yes, all coupons have an expiry date.<\/p>

Each promotion defines two time limits:<\/p>

– A deadline to redeem the coupon in the app.
– A deadline to use it for charging after it has been redeemed.<\/p>

As a general rule, you usually have 1 month to use it after redeeming, although this may vary depending on the type of coupon.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/path><\/svg> <\/span>\n\n \n <\/path><\/svg> <\/span>\n \n <\/span>\n \n \n Where can I check my wens balance? <\/span>\n\n <\/h5>\n\n
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You can check your balance at any time from the Wenea app:<\/p>

– Go to your Wallet in your profile.
– There you\u2019ll find your available wens and a detailed transaction history.<\/p> <\/div>\n\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Wenea hELP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Still have questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our team will be delighted to answer them.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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