Have everything all in one place

To add your bank card, navigate to the ‘Wallet’ option in the main menu, select ‘add a bank card’, and input your bank details. We will authorise a charge of £0.01 which will not be refunded. If you require any assistance, please reach out to our support team.

During the charging process with Wenea EV chargers, you may notice a hold of up to £45 on your payment method. This is known as a preauthorisation fee. The preauthorisation amount is not actually deducted from your account; rather, it is held temporarily to ensure that your account has the necessary funds to cover the cost of the energy you will use.

Once your charging session is complete, the preauthorisation amount is released, and you are only charged for the actual energy delivered. If you have any questions or encounter issues, please contact our customer service on 0800 208 8897.

If you have paid for your charge through contactless, you can click here to fill out a form and you will receive your VAT receipt via email.

If you charged using our app, you will be able to find your VAT receipt in your ‘My Charges’.

We accept MasterCard, Visa credit, and debit cards. Unfortunately, we do not currently support payments made through American Express.

Simply navigate to the “My payment methods” section in the menu, delete the current card, and add a new one.

Note: Only one card can be registered at a time. Adding a new card will replace the previous details.

These colours indicate the status of the charge points.

– Green indicates that the charging point is available.

– Red indicates that the charging point is not available at the moment but will be available soon.

– Black and yellow indicate that the charging point is under maintenance.

In addition, the icons on the maps indicate the type of station. You will find Wenea stations and interoperable stations.

Want to see the legend of the points? No problem! You can find it by clicking on the ‘I’ icon in the menu.

If you are having trouble seeing all our charging stations on the map, you may have a filter activated, don’t worry, it’s easy to fix. When you open the application, simply click on the filters icon and you will see all the available options. If you want to add a filter, select ‘Apply’. But if you prefer to see all our charge points, just click on ‘Reset’.

The app allows you to manage and control your charging session in real time by following these steps:

1. Find a charging station on the map where you want to charge your EV.
2. If there is more than one charger at the station, identify and select the one you want to use.
3. Select the connector type.
4. Choose between partial or full charge according to cost or kWh.
5. Start the charging session and connect the vehicle to the charger.
6. When finished, end the charging session and disconnect the cable from the vehicle.