Frequently asked questions about our App

If you forgot your password or want to change it:

1. When logging into the app, tap “Have you
2. Enter your email address.
3. You’ll receive a link to create a new password.

Here’s how to do it:

1. Go to the menu and open the “Profile” section.
2. Once there, tap the pencil icon in the top right corner.
3. That’s it! Now you can make any changes you need to your personal details.

We hope this was helpful!

It is not mandatory to register your car to charge on the Wenea network, but doing so offers advantages. From the “My Vehicles” section in the app you can add your model and, by marking it as a favourite, the route planner will calculate your range and energy consumption more accurately during each journey. If your vehicle is not listed, you can select a generic option under “Generic EV”.

It’s very easy: go to your profile and tap the “Close session” button.

To delete your profile, simply go to your profile. Once there, tap the pencil icon in the top right corner. Scroll all the way down and look for the “Delete profile” button — tap it and that’s it! Your account will be permanently deleted.

👀 Note: This action can’t be undone, so make sure you really want to do it before deleting your account. All your data and content associated with your profile will also be deleted.
We hope this helps!