FAQS > Customer support
Frequently asked questions about customer support
Here you’ll find responses to the most common queries from our users.
What should I do if I have a problem while charging?
If you experience any issue while charging, first:
1. Check in the Wenea app to see if the charger appears as available or in use.
2. If the problem continues, contact our customer service team, available 24/7.
Our agents can assist you remotely or forward the report to our technical team to solve the issue as quickly as possible.
