Because not all charging apps offer the same experience
Have you ever arrived at a charging point and it hasn’t worked? Or have you struggled to understand how to pay or who to complain to?
Behind this experience are two key players: the CPO and the EMSP.
Understanding who does what helps you make sense of the service you’re getting, and why Wenea makes it simpler.
What is a CPO?
A CPO (Charge Point Operator) is the one who physically installs, maintains and manages the charging points. In other words, it ensures that the charger works, is in good condition and is safe. Think of it as the “owner” of the charger.
What is an EMSP?
The EMSP (eMobility Service Provider) is the one who gives you digital access to that charger:
The app, the payment system, the location map, the usage history, the customer service…
It’s your gateway to the entire charging ecosystem.
What happens when CPO and EMSP are separated?
Very often, the chargers are from one company (CPO) and the app is from another (EMSP).
This can lead to a fragmented experience: unusable chargers, unsupported apps, unclear pricing…
What if they are the same company? Wenea's case
Wenea is one of the few operators that acts as both CPO and EMSP. This means that not only do we have our own network of more than 400 charge points, but we also manage the app with which you access them.
Why is this convenient for you?
- More reliability: we know the actual status of each charger.
- Better experience: a single contact, without intermediaries.
- Faster resolution of incidents.
- Transparent pricing, exclusive promotions, and direct support.
Close the circle with Wenea
Charging your electric car shouldn’t be complicated. When everything is in the hands of the same provider, it just works.
See what it’s like to charge with Wenea:
Check out the points map or download our app and get started today.
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